1. Refund window
The refund window is exactly 14 calendar days.
Legal
Refund Policy
Last updated: March 1, 2026. This policy applies to all payments for Magento Services products.
The refund window is exactly 14 calendar days. This policy aligns with Paddle customer refund terms.
2. One-time charges
One-time charges are refundable when the request is submitted within 14 calendar days from the transaction date.
3. Subscription charges
Subscription charges are refundable when the request is submitted within 14 calendar days from the renewal payment date.
4. After 14 days
Refund requests submitted after 14 calendar days are not eligible for refund.
5. How to request
Refund requests are processed by Paddle, which is the merchant of record.
Request ID: a376e772-5def-ea35-fb28-7f7f3c0f812f